Support

We're happy to help with setup, permissions, or anything that isn't working right.

Before you install

• macOS 26 Tahoe or later is required. There is no fallback mode for earlier versions.
• Expect one permission prompt. The app is not sandboxed and needs Full Disk Access to read the whole disk. macOS asks once, at first launch; you can revoke it later in System Settings → Privacy & Security → Full Disk Access.
• It is a direct download, not an App Store app. You install it from a signed, notarized .dmg, so macOS may ask you to confirm that you want to open an application downloaded from the internet.
• The first 7 days are free, with no card. Enter your email on the free trial page and we send you the download link. After that, a subscription on this site keeps it running: $19.99 for the first year, then $59.99 a year, for one Mac.

When you write in, it helps to include:

• Your macOS version (Apple menu → About This Mac).
• Which section you were using, as it's named in the app's sidebar (for example Disk Map, Junk Cleaner, Antivirus, Firewall or Web Protection).
• Whether Full Disk Access is currently granted to the app in System Settings → Privacy & Security → Full Disk Access. A lot of reports are caused by it being off.
• A short description of what you expected versus what happened. A screenshot helps too.

Billing

The trial never asks for a card, so nothing can be charged during it. A subscription costs $19.99 for the first year and renews at $59.99 a year; you can cancel at any time, and it then runs until the end of the year you paid for. For anything about a charge, a receipt or cancelling, email info@tidymymac.com from the address you subscribed with.